![]() Please contact the Health Connector Customer Service Center to check for a status update at 1-877-MA-ENROLL (1-87), or TTY 1-87 for people who are deaf, hard of hearing, or speech disabled. What if I have sent in documents but I received a notice that they are not accepted? You will not be able to complete your application until your documentation is processed. You can log into your application and check back periodically after you send your document to see if you can continue your application. It will take up to 48 hours the Health Connector to process your documentation after it is received. How to send documentation to the Health Connector You can send us documents in the following ways:Īfter your documentation is received and processed, you will be able to proceed with our application. We may ask you additional questions about your documentation in order to verify your identity. The document(s) you send must have either a photograph or other identifying information such as name, age, sex, race, height, weight, eye color, or address. High school or college diploma (including high school equivalency diplomas).If you can’t provide a copy of one of the above documents, you can send us a copy of two of the following documents instead: Foreign passport, or identification card issued by a foreign embassy or consulate that contains a photograph.Military dependent’s identification card.Employment Authorization Document that contains a photograph (Form I-766).Permanent Resident Card or Alien Registration Receipt Card (Form I-551).Certificate of Naturalization (Form N-550 or N-570) or Certificate of U.S. ![]() Identification card issued by the federal, state, or local government.Driver’s license issued by state or territory.Learn more about what ID Proofing is and why it matters → What documentation can be sent for ID Proofing? ID Proofing Accepted Documents Online at if they have a MA Login or Optum Login Fax or mail in a paper renewal Assisters may help individuals complete renewals or. Send your ID Proofing documents to the Health Connectorīecause your identity could not be verified electronically through the service used to protect individuals’ personal information, you must send ID proofing verification documentation to the Health Connector. In response to COVID-19, and to help Assisters understand the related updates from MassHealth and the Health Connector, we are providing guidance on several areas of importance. MassHealth Enrollment Centers Health Connector W alk-in Centers 529 Main Street.
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